Refund policy
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Refund Policy

All services:

  • Any refund request should be made in written either through the website or the Client account area . Your request should be written in English or French. Be informed that this will lead to an immediate suspension or termination of services.
  • If you submit a written refund request through the Client account area within 12 hours of the payment, you may be entitled to a refund if the Service has not yet been provided to you and/or work has not begun on your file.

Consultation Service

  • We will refund the full paid amount if you cancel the consultation at least 24 hours prior to the agreed time of consultation.
  • You are entitled to a refund of 50 % of the paid amount if you cancel the consultation service less than 24 hours before the consultation.
  • If you are 15 minutes late, we end the session, and you will not be refunded the paid consultation fee.
  • you can reschedule your consultation one day before the initial scheduled date for no additional fee.

Self-Managed Service

Fees charged for Self-Managed services are not refundable after the delivery of the service package .


  • The fees charged for this service or part of it can be refunded in the case where the designated authorized representative, the Immigration Consultant working for Bureau Conseil en Immigration , did not complete the tasks identified in the signed retainer agreement.
  • If the client decides to cease using our services, client should send a written statement using the Client account message system. the fees charged for this service or part of it can be refunded.
  • Refunds requests, will be subject to an administration fee of US $ 350.
  • The refund is strictly limited to the paid amount of professional fees only.
  • Unused and/or unearned fees will be refunded in accordance with the Client File Management Regulation, the Client Account Regulation, and the Retainer Agreement Regulation and in the following manner: send the Client the final statement of services and reimburse the client the unused and/or unearned fees, by crediting the client's credit card OR sending a bank transfer or other convenient method. the timeframe: 10 working days.

Address of the Office

685 Boulevard Decarie suite 304
Montréal (Québec) H4L 5G4

Telephone/ Fax

  • Tel: +1 514 418 2525
  • Fax: +1 514 418 2505

Office hours

  • 9:00 - 17:00 (closed on Canadian Public Holidays)
  • Current Date and Time, Montreal ( Canada)

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