Privacy Policy
  • Home
  • Privacy Policy

Privacy Policy

This Privacy Statement applies to your use of the website and the mobile application (bcivisa”) that run on smart phones and tablets that link to this statement.

Bureau Conseil en Immigration inc, is a Canadian private corporation and it is bound by :

  • Canada Personal Information Protection and Electronic Documents Act (or PIPEDA) . PIPEDA governs the collection and use of personal information and how it is protected. Accordingly, Bureau Conseil en Immigration inc takes reasonable measures to protect all personal information collected from clients.
  • Canada's anti-spam legislation (CASL) a. CASL reinforces best practices in email marketing and seeks to combat spam and related issues, such as identity theft, phishing and the spread of malicious software, such as viruses, worms and trojans (malware) .
  • Canada and Quebec Consumer Protection legislations.

All Licensed Immigration Consultants working for/with Bureau Conseil en Immigration are bound by the Code of professional ethics and the duty of maintaining client's confidential information is part of their conduct of ethics.

We,, do collect personal information from our clients in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we are protecting the information you entrust to us.

What personal information do we collect about you?

We always make sure that we only collect information for purposes that are necessary for the purpose of the client file.

When you purchase one of our services, we collect the following information about you:

  • Name, Age, Marital status, Citizenship

  • Address, Phone number and Email address

  • Product/service preferences

  • Qualifications : Education and work experience

  • Family members personal information.

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer's location

  • what pages you visit on our site and what links you click on

  • what other sites you have visited recently

How do we use this information?

We collect information from visitors for: Marketing

We collect personal information from our clients for the following main reasons:

  • To Assess your eligibility to the specific service,

  • To assist you when you complete your application forms, as required by the Canadian Immigration authorities

  • To complete the service, as per the retainer
  • We will also disclose your personal information if we are required by law to do so.
Third parties list

Only when you purchase our premium services, and only with your consent and a signed mandate of representation, we can share your personal information with the following third parties when it is requires (list of Canadian Government authorities):

  • Immigration and Refugee and Citizenship Canada (IRCC)
  • Canadian Embassies and/or consulates
  • Canada Border Services Agency (CBSA)
  • Immigration and Refugee Board of Canada (IRB)
  • Service Canada
  • Québec Ministry of Immigration (ministère de l'Immigration, de la Francisation et de l'Intégration)
  • Other Canadian Provincial Immigration authorities
Use of personal information for secondary reasons

We also may use your personal information for other, secondary reasons, including: Delivery of services, Complaints and Customer satisfaction info

How do we get your consent?

When you provide us with personal information to complete a visa or immigration service and you pay for this service and check the consent section, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will ask you directly for your consent or provide you with an opportunity to say no.


We take all measures possible to safely store client's personal information using the following methods:

  • We limit the access to client's file (only your designated consultant and the case manager have access to your personal information)
  • All devices (computers, USB keys and other electronic wireless devices) are all protected with passwords and have the strongest form of protection possible.
  • We destroy all personal information that we no longer need to fulfill the purpose that you collected it for.
How we protect and Store personal information: Paper files?

We protect these information and documents in a restricted area approved by the regulators for safety and security of personal information. Only authorized persons have access to your file.

How we protect and Store the personal information: Electronic files?
  • using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • Using Firewalls, Encrypted data files, encrypted personal information that is sent or received over the Internet (by email or through web forms.)
  • Electronic audit trails that identify who has access Client's information
  • We store Our customer information in high-capacity servers located in a secure data center.

It is also important for you to protect your client account password and make sure to sign off when you finish using a shared or public computer.

How do I opt out?

If you want to opt out from the website, you log into your account and on the main page of your client account area, you can click on “Delete my profile”.

How do I get more information?

Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact our Montreal office

Name/Title: Manager
Address: 304-685 boulevard Decarie, Montreal (Quebec) , Canada
Phone: 1 514 418-2525
Email: [email protected]

You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:

Toll-free: 1-800-282-1376
Phone: (819)994-5444
Fax: (819)994-5424

or by mail at:

30 Victoria Street
Gatineau, Quebec
K1A 1H3

or on the web at:

Address of the Office

685 Boulevard Decarie suite 304
Montréal (Québec) H4L 5G4

Telephone/ Fax

  • Tel: +1 514 418 2525
  • Fax: +1 514 418 2505

Office hours

  • 9:00 - 17:00 (closed on Canadian Public Holidays)
  • Current Date and Time, Montreal ( Canada)

Sign in